Refund Policy

1. Overview

MR Innovations ("we," "us") wants you to be satisfied with MR Coder. This Refund Policy outlines when and how you can request a refund for paid subscription plans. This policy applies to all paid plans (Basic, Pro, and Team) purchased through MR Coder.

2. Free Trial

All new accounts include a 14-day free trial of paid features, including tunnel creation, custom subdomains, and all plan features. No payment information is required to start the trial. The trial is designed to give you ample time to evaluate the Service before committing to a paid plan.

We strongly recommend using the full trial period to test all features relevant to your use case before subscribing.

3. Refund Eligibility

3.1 First Payment — 7-Day Satisfaction Guarantee

If you subscribe to a paid plan and find that the Service does not meet your needs, you may request a full refund within 7 days of your first payment. This is a one-time satisfaction guarantee per account.

3.2 Service Outage Refunds

If the MR Coder platform (excluding third-party providers like Cloudflare or AI model APIs) experiences a documented outage exceeding 24 consecutive hours during your billing period, you are eligible for a pro-rated refund or credit for the affected days.

3.3 Billing Errors

If you are charged incorrectly (e.g., double-billed, charged after cancellation, charged the wrong amount), you are entitled to a full refund of the erroneous charge. Report billing errors within 60 days of the charge date.

3.4 Plan Downgrade Mid-Cycle

If you downgrade from a higher plan to a lower plan mid-billing-cycle, the difference is not refunded. The higher plan remains active until the end of the current billing period, and the lower plan takes effect at the next renewal.

4. Non-Refundable Scenarios

Refunds are not available in the following cases:

• After the 7-day window. Requests made more than 7 days after the first payment (for the satisfaction guarantee) are not eligible.
• Subsequent renewals. Automatic renewal charges are not refundable. You can cancel before renewal to prevent future charges.
• Account termination for violation. If your account was terminated due to a violation of our Terms of Service, no refund will be issued.
• Third-party service issues. Outages or limitations caused by third-party services (Cloudflare, AI providers, your ISP) are outside our control and do not qualify for refunds.
• Partial month usage. If you cancel mid-cycle, you retain access until the end of the billing period. No partial-month refunds are issued.
• Free-tier features. The free tier has no associated charges and therefore no refund applies.

5. How to Request a Refund

To request a refund:

1. Email us at [email protected] with the subject line "Refund Request."
2. Include:
   • The email address associated with your MR Coder account.
   • The date of the charge you are requesting a refund for.
   • The reason for your request (helps us improve the Service).
   • Any relevant transaction ID or receipt number.
3. Response time. We will acknowledge your request within 2 business days and process eligible refunds within 5–10 business days.

6. Refund Processing

• Approved refunds are processed through the original payment method used for the purchase.
• Refunds typically appear on your statement within 5–10 business days, depending on your bank or payment provider.
• For service outage credits, we may offer the option of account credit instead of a monetary refund. Account credit is applied to your next billing cycle and does not expire.
• Refunds are issued in the original currency of the transaction (USD unless otherwise stated).

7. Cancellation vs. Refund

Cancellation and refund are separate actions:

8. Annual Plans

If you are on an annual plan:

• The 7-day satisfaction guarantee applies to the first annual payment only.
• After 7 days, no pro-rated refunds are available for the remainder of the annual term.
• You may switch to a monthly plan at renewal, or cancel before renewal to prevent the next annual charge.

9. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank. We are committed to resolving billing disputes quickly and fairly. Initiating a chargeback without first contacting us may result in account suspension pending resolution.

10. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or a notice on the Service at least 30 days before they take effect. The policy in effect at the time of your purchase applies to that transaction.

11. Contact

For refund requests, billing questions, or disputes, contact us at [email protected] or visit our contact page.

For general terms, see our Terms of Service. For data handling, see our Privacy Policy.